[Important] Change in the scope of support for old plans (Starter and Basic)

Important

Thank you for using LITTLE HELP CONNECT.

Due to the resources of our support staff, we have decided to make the following changes to the scope of support for customers using the old plans (Starter and Basic).

Effective Date

  • From September 1, 2023

Subject

  • Customers on the Starter Plan
  • Customers on the Basic Plan

Scope of support before change

  • General specification questions
  • Questions based on the customer’s specific situation

Scope of support after change

  • General specification questions

Suppose we receive customer questions using the old plans (Starter and Basic). In that case, we will limit our response to questions about general specifications, such as those listed in the Knowledge Base. We will not be able to answer questions that cannot be answered without taking into account your LITTLE HELP CONNECT or HubSpot customization.

If you want us to answer questions based on your customization situation, you must upgrade to the Standard plan or higher. If you would like to upgrade, please get in touch with us via chat or email.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

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