Feature
Contact us HubSpot’s customer data is utilized
to increase LTV through LINE communication.
Integrate and manage customer IDs with LINE and HubSpot.
Centralized customer information improves both efficiency and quality of customer service.
ID Sync
Link your company’s customer data with your LINE friends’ IDs with a single click
LITTLE HELP CONNECT provides various mechanisms for integrating your own customer data stored in HubSpot with LINE user data. LITTLE HELP CONNECT provides various mechanisms to integrate your own customer data stored in HubSpot with LINE user data.
- Point 01
Linked by email address
Distribute a dedicated link via email and link your company’s customer data and LINE IDs when clicked.
- Point 02
Collaborate with HubSpot forms
Users are asked to submit a form, and based on the information they enter, the company’s customer data and LINE IDs are linked.
- Point 03
Linked by specific identifier
Distribute a dedicated link via SMS and link your company’s customer data and LINE IDs when clicked.
Issues that can be resolved
Enhances
marketing, sales, and customer support with segment distribution and action automation
Use in Marketing
Utilize HubSpot’s segments and scenarios to
optimize your approach to each person.
Expand Segment delivery of messages
Deliver information tailored to the needs of each customer. Improves open and click rates and suppresses block rates.
Expand Step delivery of messages
Automatic message delivery based on user attributes, browsing history, and other activities. Both increases operational efficiency and improves the customer experience.
Expand Identification of inflow channels for adding friends
Inflow routes such as LPs, SNS, seminars, etc. are stored in HubSpot. This information can be used to measure the effectiveness of marketing measures and promotions.
Expand Rich menu display per customer
Provide different menus for different segments, such as new customers and repeat customers. We improve customer satisfaction through attentive communication.
Expand A/B testing of message delivery
Verify the effectiveness of multiple patterns of message delivery. The patterns of information delivery that customers seek can be identified and become knowledgeable within the company.
Expand Custom Database
Import and use proprietary corporate data for message delivery. Accumulated data is not wasted.
- Customer’s Voice Customer’s Voice
Ensure appropriate redistribution of marketing resources
It is useful to be able to identify the paths through which friend additions are most likely to take place. We were able to redistribute resources to create content that would delight users. We also use it to review personas and customer journeys.
Programming School D Company - Customer’s Voice Customer’s Voice
We were able to distribute LINE segments based on our company’s information.
Segments can be set up in a wide range of patterns based on past interview records and other data. We can also combine our own segmented targets with LINE audience distribution, making it possible to collect data that was not possible before.
Recruitment J Company
Use in Sales
Automatically responds to customer information collection and response.
Prevents mistakes and increases response speed.
Expand Chatbots
Chatbots automate customer service. This speeds up the response time and prevents opportunity loss due to poor communication.
Expand Form Submission
Collect customer information simply by sending HubSpot forms to LINE. HubSpot can centrally manage each person’s attributes and action history.
Expand Meeting Reservations
Accept meeting reservations on line using HubSpot’s form, and automatically link to Google Calendar to eliminate the need for posting.
Expand LINE and SMS messages
You can deliver LINE and SMS messages using the customer’s phone number. You can maintain contact with your customers even if you do not know their email address.
Expand Notifications to Slack and email
HubSpot’s workflow notifies managers of user actions. Eliminate response delays.
Expand Mobile Chat Apps
With our dedicated mobile chat app, you can quickly respond to customers on the go from your smartphone. No need to keep customers waiting.
- Customer’s Voice Customer’s Voice
Significant increase in member registration rates
At the timing of friend addition, we deliver diagnostic content and appeal for membership registration. Users who did not sign up can be reminded 3 days later, and notifications of 1:1 chats can be sent to Slack to prevent lost opportunities.
Housing and construction manufacturer Company T - Customer’s Voice Customer’s Voice
Automatic linkage between LINE friends and HubSpot customers
The work of identifying customers, which used to be done by trial and error with LINE tags, etc., can now be done much more easily. We have been able to reduce the man-hours required for customer management because we can link IDs in a variety of ways, including e-mail addresses and phone numbers.
Development, manufacturing and sales of supplements and cosmetics Company K
Use in customer support
Complete chat and history management on one screen.
A meticulous response leads to satisfaction.
Expand 1:1 Chat
Conduct 1:1 chats with LINE friends and record the history in HubSpot. Customer interactions can be viewed together on the operation screen.
Expand group chat
Group chat responses and history can also be recorded. Chat responses and history checks can be completed only on the operation screen.
Expand Inbox Inquiry Management
Manage user inquiries on a dedicated screen. You can filter by specific items to narrow down the conversations in your inbox.
Expand Display of the icon and name of the person in charge
Icons and names on the talk screen are displayed with the face and name of the person in charge. This helps customers feel at ease when they know who is in charge.
Expand Chat Templates
Quickly and easily answer questions in a 1:1 chat using pre-prepared templates. There is no limit to the number of templates you can register.
Expand AI (ChatGPT) auto-response
AI (ChatGPT) responds to inquiries based on website information and FAQs. This reduces human errors such as response omissions and delays.
- Customer’s Voice Customer’s Voice
Reduce man-hours spent on customer data management
It is convenient to reply to the chat while viewing the information registered in HubSpot on a single screen. When updating information in HubSpot in reference to the content of the chat, settings can be made only on the LITTLE HELP CONNECT screen, which has made customer data management more efficient.
Medical Corporation S - Customer’s Voice Customer’s Voice
Contributed to the creation of new sales
The 1:1 chat screen is easy to navigate, which has increased the speed at which we handle customers and reduced the amount of time we keep them waiting.
Home Meal Service Company T
Reliable introduction and operation
Engineers and staff from HubSpot will assist you.
A representative will
accompany you for
two months to support
implementation.
Through regular meetings and e-mails, we provide answers to questions and doubts about operations. Online operation manuals are also available. For customers with paid plans, technical support is available via email and chat on the administration screen.
hearing
- Usage of various tools
- Target Line Distribution Schedule
- Other concerns
Design and implementation
- Perform initial setup
- Building on line delivery messages
- Design and build automation rules
Preparation for start of operation
- Q&A Session
- Suggestions for future recommended features
Software recognized for
its technical capabilities
and reliability.
Developed by engineers who are well versed in HubSpot’s functionality, and certified for its technical capabilities and reliability as a “HubSpot Certified Application Partner” and “LINE Certified Technology Partner”. It meets the security standards of enterprise companies and is being adopted by many companies.
HubSpot Certified App Partner
LINE Certified Technology Partner
- Security 01
Our software is run securely on the Google Cloud Platform.
- Security 02
All communications are encrypted and protected (SSL).
- Security 03
Data is backed up automatically and continuously.
- Security 04
The handling of personal information is certified by a third-party organization.
Introduction Results
The system has been introduced in a wide range of industries
with great results.
LITTLE HELP CONNECT is the only service that can connect HubSpot and LINE. It is being introduced by companies that want to focus on communication with users and companies that want to develop new channels.
List of Features
HubSpot and LINE/SMS integration
Conveniently extend the functionality of LINE.
Contact management of LINE friends
You can manage your LINE official account friends in HubSpot.
ID integration to integrate
user information
Duplicate user information on HubSpot can be merged or overwritten in various ways.
Connecting multiple official LINE
accounts
Multiple official LINE accounts can be connected to a single HubSpot portal.
Segment delivery of LINE messages
Messages are delivered using HubSpot’s lists and LINE audiences. Messages can be delivered in a variety of formats, including images and video.
Step delivery of LINE messages
You can combine LINE and SMS into your HubSpot workflow. You can use step delivery and flag specific friends.
A/B tes of delivered messagesト
Multiple patterns of messages can be delivered and verified. Highly effective messages can be used effectively.
LINE
Notification message
You can send LINE messages using your phone number. (*A contract and screening with LINE is required.)
No-code
chatbot building tool
You can easily build chatbots that run on LINE with the GUI editor.
1:1 Chat
You can have 1:1 chats with LINE friends and record the exchanges in HubSpot. You can customize the display name and icon for each person in charge.
Mobile Chat Apps
If you download the dedicated mobile app, you can respond to 1:1 replies on your smartphone.
Smart Rich Menu
Combine with HubSpot’s workflow to show any rich menu to friends with specific criteria.
Custom QR Code
Original QR codes and URLs can be issued to collect information on how LINE friends are coming into the site.
custom database
Company-specific data can be imported into LITTLE HELP CONNECT for use in chatbots and message delivery.
SMS Integration
Short messages can be delivered from HubSpot workflows in conjunction with Accrete and Twilio SMS.
ChatGPT (AI) Integration
Automatic response to messages from friends by linking with ChatGPT.
System integration API
Data integration with LITTLE HELP CONNECT via API. You can analyze data in your own system or develop your own LINE mini-applications.
Flow of Use
We will proceed
quickly to operation and establishment.
Contact Us
A representative will contact you within two business days.
Service Introduction and Proposal
LITTLE HELP CONNECT functions and examples of use will be explained with demonstrations.
Contract
Our internal procedures are completed in 0 to 1 day. An implementation support representative will contact you within 2 business days after signing the contract.
Installation Support
A professional and skilled staff member will accompany the customer for two months after signing the contract. (For customers with paid plans only)
Regular Contact
We will contact you about four times a year to inquire about the status of your utilization and any problems you may have. (For customers with paid plans only)
Technical
Support
Email or chat inquiries (for customers with paid plans only)
FAQ
Frequently Asked Questions
Once you start using LITTLE HELP CONNECT, a contact record will be created in HubSpot when a user adds a LINE official account as a friend or sends a reply to a LINE official account. If a user has been a friend of yours before using LITTLE HELP CONNECT, you can import the contact record to HubSpot in a batch, as long as the LINE official account has already been verified.
LITTLE HELP CONNECT’s chat flow is intended for use in scenarios that require real-time responses, such as chatbots. On the other hand, HubSpot’s workflow is intended for use in scenarios with long time intervals, such as next-day message delivery.
Yes, you can use SMS immediately. As long as the phone number is in the phone number property or cell phone number property, SMS is available immediately.
You can link IDs by matching customer information such as email addresses and phone numbers. For example, you can link IDs in various ways, such as sending a HubSpot form to a LINE friend to obtain their information, or sending a LINE link when adding a friend via SMS to link the phone number and LINE information.
Due to LINE Official Account specifications, multiple LINE Extension tools cannot be used together; if you wish to use LITTLE HELP CONNECT, you will need to switch from the tool you are currently using.
Data can be migrated with the import function of HubSpot and LITTLE HELP CONNECT. However, the only data that can be imported is customer attribute information, and activity information such as past inquiry history cannot be imported. Depending on the specifications of the LINE extension tool you are using, the migration may not go smoothly. We will discuss your situation with you during the introduction support and will do our best to assist you with the migration.
LINE user contacts can be managed as “Non-Marketing Contacts” and do not affect your HubSpot usage fees.