HubSpot’s customer data is utilized
to increase LTV through LINE communication.

Integrate and manage customer IDs with LINE and HubSpot.
Centralized customer information improves both efficiency and quality of customer service.

HubSpotの顧客データを活用したLINEコミュニケーションでLTVを向上のイメージ

ID Sync

Link your company’s customer data with your LINE friends’ IDs with a single click

LITTLE HELP CONNECT provides various mechanisms for integrating your own customer data stored in HubSpot with LINE user data. LITTLE HELP CONNECT provides various mechanisms to integrate your own customer data stored in HubSpot with LINE user data.

  1. Point 01

    Linked by email address

    Distribute a dedicated link via email and link your company’s customer data and LINE IDs when clicked.

  2. Point 02

    Collaborate with HubSpot forms

    Users are asked to submit a form, and based on the information they enter, the company’s customer data and LINE IDs are linked.

  3. Point 03

    Linked by specific identifier

    Distribute a dedicated link via SMS and link your company’s customer data and LINE IDs when clicked.

Issues that can be resolved

Enhances
marketing, sales, and customer support with segment distribution and action automation

Use in Marketing

Utilize HubSpot’s segments and scenarios to
optimize your approach to each person.

Segment delivery of messages Expand
Segment delivery of messages

Segment delivery of messages

Deliver information tailored to the needs of each customer. Improves open and click rates and suppresses block rates.

Step delivery of messages Expand
Step delivery of messages

Step delivery of messages

Automatic message delivery based on user attributes, browsing history, and other activities. Both increases operational efficiency and improves the customer experience.

Identification of inflow channels for adding friends Expand
Identification of inflow channels for adding friends

Identification of inflow channels for adding friends

Inflow routes such as LPs, SNS, seminars, etc. are stored in HubSpot. This information can be used to measure the effectiveness of marketing measures and promotions.

Rich menu display per customer Expand
Rich menu display per customer

Rich menu display per customer

Provide different menus for different segments, such as new customers and repeat customers. We improve customer satisfaction through attentive communication.

A/B testing of message delivery Expand
A/B testing of message delivery

A/B testing of message delivery

Verify the effectiveness of multiple patterns of message delivery. The patterns of information delivery that customers seek can be identified and become knowledgeable within the company.

Custom Database Expand
Custom Database

Custom Database

Import and use proprietary corporate data for message delivery. Accumulated data is not wasted.

  1. Customer’s Voice Customer’s Voice

    Ensure appropriate redistribution of marketing resources

    It is useful to be able to identify the paths through which friend additions are most likely to take place. We were able to redistribute resources to create content that would delight users. We also use it to review personas and customer journeys.

    Programming School D Company

  2. Customer’s Voice Customer’s Voice

    We were able to distribute LINE segments based on our company’s information.

    Segments can be set up in a wide range of patterns based on past interview records and other data. We can also combine our own segmented targets with LINE audience distribution, making it possible to collect data that was not possible before.

    Recruitment J Company

Use in Sales

Automatically responds to customer information collection and response.
Prevents mistakes and increases response speed.

Chatbots Expand
Chatbots

Chatbots

Chatbots automate customer service. This speeds up the response time and prevents opportunity loss due to poor communication.

Form Submission Expand
Form Submission

Form Submission

Collect customer information simply by sending HubSpot forms to LINE. HubSpot can centrally manage each person’s attributes and action history.

Meeting Reservations Expand
Meeting Reservations

Meeting Reservations

Accept meeting reservations on line using HubSpot’s form, and automatically link to Google Calendar to eliminate the need for posting.

LINE and SMS messages Expand
LINE and SMS messages

LINE and SMS messages

You can deliver LINE and SMS messages using the customer’s phone number. You can maintain contact with your customers even if you do not know their email address.

Notifications to Slack and email Expand
Notifications to Slack and email

Notifications to Slack and email

HubSpot’s workflow notifies managers of user actions. Eliminate response delays.

Mobile Chat Apps Expand
Mobile Chat Apps

Mobile Chat Apps

With our dedicated mobile chat app, you can quickly respond to customers on the go from your smartphone. No need to keep customers waiting.

  1. Customer’s Voice Customer’s Voice

    Significant increase in member registration rates

    At the timing of friend addition, we deliver diagnostic content and appeal for membership registration. Users who did not sign up can be reminded 3 days later, and notifications of 1:1 chats can be sent to Slack to prevent lost opportunities.

    Housing and construction manufacturer Company T

  2. Customer’s Voice Customer’s Voice

    Automatic linkage between LINE friends and HubSpot customers

    The work of identifying customers, which used to be done by trial and error with LINE tags, etc., can now be done much more easily. We have been able to reduce the man-hours required for customer management because we can link IDs in a variety of ways, including e-mail addresses and phone numbers.

    Development, manufacturing and sales of supplements and cosmetics Company K

Use in customer support

Complete chat and history management on one screen.
A meticulous response leads to satisfaction.

1:1 Chat Expand
1:1 Chat

1:1 Chat

Conduct 1:1 chats with LINE friends and record the history in HubSpot. Customer interactions can be viewed together on the operation screen.

group chat Expand
group chat

group chat

Group chat responses and history can also be recorded. Chat responses and history checks can be completed only on the operation screen.

Inbox Inquiry Management Expand
Inbox Inquiry Management

Inbox Inquiry Management

Manage user inquiries on a dedicated screen. You can filter by specific items to narrow down the conversations in your inbox.

Display of the icon and name of the person in charge Expand
Display of the icon and name of the person in charge

Display of the icon and name of the person in charge

Icons and names on the talk screen are displayed with the face and name of the person in charge. This helps customers feel at ease when they know who is in charge.

Chat Templates Expand
Chat Templates

Chat Templates

Quickly and easily answer questions in a 1:1 chat using pre-prepared templates. There is no limit to the number of templates you can register.

AI (ChatGPT) auto-response Expand
AI (ChatGPT) auto-response

AI (ChatGPT) auto-response

AI (ChatGPT) responds to inquiries based on website information and FAQs. This reduces human errors such as response omissions and delays.

  1. Customer’s Voice Customer’s Voice

    Reduce man-hours spent on customer data management

    It is convenient to reply to the chat while viewing the information registered in HubSpot on a single screen. When updating information in HubSpot in reference to the content of the chat, settings can be made only on the LITTLE HELP CONNECT screen, which has made customer data management more efficient.

    Medical Corporation S

  2. Customer’s Voice Customer’s Voice

    Contributed to the creation of new sales

    The 1:1 chat screen is easy to navigate, which has increased the speed at which we handle customers and reduced the amount of time we keep them waiting.

    Home Meal Service Company T

Reliable introduction and operation

Engineers and staff from HubSpot will assist you.

A representative will
accompany you for
two months to support
implementation.

Through regular meetings and e-mails, we provide answers to questions and doubts about operations. Online operation manuals are also available. For customers with paid plans, technical support is available via email and chat on the administration screen.

1st

hearing

  • Usage of various tools
  • Target Line Distribution Schedule
  • Other concerns
2nd to 4th

Design and implementation

  • Perform initial setup
  • Building on line delivery messages
  • Design and build automation rules
5th to 6th times

Preparation for start of operation

  • Q&A Session
  • Suggestions for future recommended features

Software recognized for
its technical capabilities
and reliability.

Developed by engineers who are well versed in HubSpot’s functionality, and certified for its technical capabilities and reliability as a “HubSpot Certified Application Partner” and “LINE Certified Technology Partner”. It meets the security standards of enterprise companies and is being adopted by many companies.

HubSpot Certified App Partner

HubSpot Certified App Partner

LINE Certified Technology Partner

LINE Certified Technology Partner

  1. Security 01
    Google Cloud Platformアイコン

    Our software is run securely on the Google Cloud Platform.

  2. Security 02
    All communications are encrypted and protected (SSL).

    All communications are encrypted and protected (SSL).

  3. Security 03
    Data is backed up automatically and continuously.

    Data is backed up automatically and continuously.

  4. Security 04
    The handling of personal information is certified by a third-party organization.

    The handling of personal information is certified by a third-party organization.

Introduction Results

The system has been introduced in a wide range of industries
with great results.

LITTLE HELP CONNECT is the only service that can connect HubSpot and LINE. It is being introduced by companies that want to focus on communication with users and companies that want to develop new channels.

ランスタッド株式会社
atama plus株式会社
シロカ株式会社
株式会社エアークローゼット
京都芸術大学
株式会社ワンマイルパートナーズ
株式会社Techouse
株式会社リジョブ
アグレ都市デザイン株式会社
ポート株式会社
株式会社KOMEHYOオークション
株式会社トランジットジェネラルオフィス
Job applications from LINE increased 2.2 times in the first six months after its introduction.

Job applications from LINE increased 2.2 times in the first six months after its introduction.

Human Resource Services
Techouse Inc.
Optimize communication
The number of event applications quadrupled, and sales grew nearly eightfold.

The number of event applications quadrupled, and sales grew nearly eightfold.

Human Resource Services
PORT INC.
Manage customer IDs
HubSpot x LINE doubles the employment rate of job seekers.

HubSpot x LINE doubles the employment rate of job seekers.

Human Resource Services
Randstad K.K.
Optimize communication

List of Features

HubSpot and LINE/SMS integration
Conveniently extend the functionality of LINE.

Contact management of LINE friends

Contact management of LINE friends

You can manage your LINE official account friends in HubSpot.

ID integration to integrate<br>user information

ID integration to integrate
user information

Duplicate user information on HubSpot can be merged or overwritten in various ways.

Connecting multiple official LINE<br>accounts

Connecting multiple official LINE
accounts

Multiple official LINE accounts can be connected to a single HubSpot portal.

Segment delivery of LINE messages

Segment delivery of LINE messages

Messages are delivered using HubSpot’s lists and LINE audiences. Messages can be delivered in a variety of formats, including images and video.

Step delivery of LINE messages

Step delivery of LINE messages

You can combine LINE and SMS into your HubSpot workflow. You can use step delivery and flag specific friends.

A/B tes of delivered messagesト

A/B tes of delivered messagesト

Multiple patterns of messages can be delivered and verified. Highly effective messages can be used effectively.

LINE<br>Notification message

LINE
Notification message

You can send LINE messages using your phone number. (*A contract and screening with LINE is required.)

No-code<br>chatbot building tool

No-code
chatbot building tool

You can easily build chatbots that run on LINE with the GUI editor.

1:1 Chat

1:1 Chat

You can have 1:1 chats with LINE friends and record the exchanges in HubSpot. You can customize the display name and icon for each person in charge.

Mobile Chat Apps

Mobile Chat Apps

If you download the dedicated mobile app, you can respond to 1:1 replies on your smartphone.

Smart Rich Menu

Smart Rich Menu

Combine with HubSpot’s workflow to show any rich menu to friends with specific criteria.

Custom QR Code

Custom QR Code

Original QR codes and URLs can be issued to collect information on how LINE friends are coming into the site.

custom database

custom database

Company-specific data can be imported into LITTLE HELP CONNECT for use in chatbots and message delivery.

SMS Integration

SMS Integration

Short messages can be delivered from HubSpot workflows in conjunction with Accrete and Twilio SMS.

ChatGPT (AI) Integration

ChatGPT (AI) Integration

Automatic response to messages from friends by linking with ChatGPT.

System integration API

System integration API

Data integration with LITTLE HELP CONNECT via API. You can analyze data in your own system or develop your own LINE mini-applications.

Flow of Use

We will proceed
quickly to operation and establishment.

STEP 01

Contact Us

A representative will contact you within two business days.

STEP 02

Service Introduction and Proposal

LITTLE HELP CONNECT functions and examples of use will be explained with demonstrations.

STEP 03

Contract

Our internal procedures are completed in 0 to 1 day. An implementation support representative will contact you within 2 business days after signing the contract.

STEP 04

Installation Support

A professional and skilled staff member will accompany the customer for two months after signing the contract. (For customers with paid plans only)

STEP 05

Regular Contact

We will contact you about four times a year to inquire about the status of your utilization and any problems you may have. (For customers with paid plans only)

TechnicalSupport

Email or chat inquiries (for customers with paid plans only)

FAQ

Frequently Asked Questions

Once you start using LITTLE HELP CONNECT, a contact record will be created in HubSpot when a user adds a LINE official account as a friend or sends a reply to a LINE official account. If a user has been a friend of yours before using LITTLE HELP CONNECT, you can import the contact record to HubSpot in a batch, as long as the LINE official account has already been verified.

LITTLE HELP CONNECT’s chat flow is intended for use in scenarios that require real-time responses, such as chatbots. On the other hand, HubSpot’s workflow is intended for use in scenarios with long time intervals, such as next-day message delivery.

Yes, you can use SMS immediately. As long as the phone number is in the phone number property or cell phone number property, SMS is available immediately.

You can link IDs by matching customer information such as email addresses and phone numbers. For example, you can link IDs in various ways, such as sending a HubSpot form to a LINE friend to obtain their information, or sending a LINE link when adding a friend via SMS to link the phone number and LINE information.

Due to LINE Official Account specifications, multiple LINE Extension tools cannot be used together; if you wish to use LITTLE HELP CONNECT, you will need to switch from the tool you are currently using.

Data can be migrated with the import function of HubSpot and LITTLE HELP CONNECT. However, the only data that can be imported is customer attribute information, and activity information such as past inquiry history cannot be imported. Depending on the specifications of the LINE extension tool you are using, the migration may not go smoothly. We will discuss your situation with you during the introduction support and will do our best to assist you with the migration.

LINE user contacts can be managed as “Non-Marketing Contacts” and do not affect your HubSpot usage fees.

About LITTLE HELP CONNECT

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