Product Update: May 23, 2022

New indicators such as “Active Chats” have been added to LINE Analytics.

Why does it matter?
Active chats (the total number of talk rooms where chat conversation took place) were difficult to aggregate, and customers who had switched from the LINE Official Account’s chat feature were finding it inconvenient.

How does it work?
The following new analysis indicators can be viewed on the LINE Analytics page.

– Target Reaches (Friends)
– Friends added (Friends)
– Blocked (Friends)
– Broadcasts (Messages)
– Delivered (Messages)
– Opened (Messages)
– Links clicked (Messages)
– Active Chats (Chats)
– Messages received (Chats)
– Messages sent (Chats)

About Author
Shinobu Kawano
Founder, CEO & Product Manager. After working in R&D of CRM software for large enterprises and an engineering position in US companies, he founded Little Help Agency, LLC in 2019.
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